This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your: Name & Company name Billing Address Shipping Address Email Address Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. We have the rights to use your company name as a valued customer on our website and promotional materials. If you do not want us to use your company name then please email [email protected].Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.Back to Top
Credit Card (Visa, Master Card, American Express, Discover)Credit Card Charges
Your credit card will be charged when you place your order. Pre orders will be charged at the time of the order even if we ship you the product at later date. If we are not able to fulfill your order for any reason your credit card will be refunded.Mailing Address
1200 Commerce Dr
Plano, TX 75093
All orders are shipped within 5 business days Monday - Friday 8am - 5pm CST. Pre-Orders will be shipped at the date mentioned during transaction.Carriers
We use the following carriers to deliver our orders:
USPS UPS FedEx DHL
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.Back to Top
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Returns Department Tracking # (will be provided)
1200 Commerce Dr# 112
Plano, TX 75093
3. Include in your package a letter stating the defect if any, or any other reason for your return along with the receipt.Return Exceptions
Merchandise that has been opened, used, or altered will not be accepted for return or exchange.Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.Back to Top
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